I have worked for SBL for nearly 10 years, starting in a training academy with no industry experience progressing though various roles in the business learning within the role. SBL has provided me the skills and knowledge to progress to a senior claims handler within the personal injury department and supported my desire to technically progress.

The company has supported me through training and my voice matters; that’s the main reason I love working here. Having the full confidence of our CEO, who pushes me to progress and supports me to enable me to do my job

I have not worked in a Call centre nor insurance previously, and stayed in that same role for almost 20 years in metal health , so starting here was quite scary to say the least, however this could not be further from the truth, I was met with warmth, kindness, and understanding, the staff/managers made me feel so welcome.

I started in the call centre 8 years ago. I have since progressed from an audit role to quality as-surance. I am now a Continuous Improvement Manager with my department head recognising I had potential with the right attitude and cultural fit for this role. Hard work is rewarded

I have worked for Somerset Bridge for the last 6 years after starting my career on the graduate programme. This means I have worked in lots of different teams during my time and gained lots of valuable experience. Funding and supporting me through CII qualifications is a major bonus.

I’ve been with the business 11yrs and love the diversification of the role and the pace of growth opportunities here. The company is very people-focussed which is great with a small family