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Complaints
We understand that sometimes things don’t always go to plan but we want to do all we can to resolve any queries or questions. Feedback is important to us; it helps us to be better. If you would like to talk to us about any concerns please call and speak to our dedicated resolution team.
If your complaint relates to your insurance policy
Call us on 03447765725 or email complaints@SBISL.co.uk
You can view the relevant complaints policy for this here
If your complaint relates to a claim on your policy
Call us on 03448409514 or email claimscomplaints@sbgl.co.uk You can view the relevant complaints policy for this here
Our offices
Head office, Bristol
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol
UK BS10 7TQ
Newcastle
Gibraltar
Claims
Report a Claim
To report a claim call us on
0344 8409500 or visit our claims page
Existing Claims
To talk to us about an existing claim call us on 0344 8409514