Our Winning Culture
Our people are the heart, soul and driving force of our Winning Culture. They shape what it's like to work here and the impact we have on our customers and communities.
Living Our Culture
Our culture comes to life in the way we work, celebrate, and support each other.
Celebrating Success
From our summer and Christmas parties to our prestigious SBG Company Awards, we regularly come together to celebrate our achievements and enjoy shared success.
Support & Wellbeing
We know that people do their best work when treated as whole human beings. Our belief in valuing each other and championing wellbeing and development is why so many of our people join and stay.
Building Our Culture
Our Bridge Builders are the engine room for making sure our values are more than just words. Representing teams, levels and views from across the business, they help make our Winning Culture a reality for all.
Our Winning Culture
For us, having a Winning Culture means building a leading way of working, where our people want to work, stay and perform at their best.
It means creating one unstoppable team of real people, united by our hunger to achieve more, the bravery to do it and the ownership to make it happen. It harnesses our diverse strengths and experiences to fuel our journey to becoming a leading UK motor insurer.
Our Values
Our values are the shorthand for our Winning Culture. They've been shaped by our people, are the standards we hold ourselves to every day, and describe what it'll take for us to win.
Hover to find out more
Our Values
Our values are the shorthand for our Winning Culture. They've been shaped by our people, are the standards we hold ourselves to every day, and describe what it'll take for us to win.
Click to find out more about each value
Real People
Real People
We treat colleagues and customers fairly, respectfully and as more than numbers.
One Team
One Team
We collaborate as one team so we can achieve more together.
Own it
Own it
We own what we do and ensure we have what we need to do it.
Be Brave
Be Brave
We stay ahead by moving faster, taking calculated risks and prioritising what matters.
Stay Hungry
Stay Hungry
We have a restless desire to win in the market and find an edge wherever we can.Life at Somerset Bridge Group
Fuelled by
Connection
Fuelled by Connection
I’m fuelled by connection. At SBG, collaboration isn’t forced - it’s how we work. I’m trusted to take ownership, experiment with new ideas like AI and shape how risk supports better decision making across the business. Whether it’s improving engagement through better communication or building tools that really make a difference, I know my voice matters here. And yes, the sandwiches help too.
Francis May, Risk Systems & Reporting Manager
Fuelled by
Collaboration
Fuelled by Collaboration
I’m fuelled by collaboration. For me, that means trust, shared accountability and knowing we’ve got each other’s backs. At Somerset Bridge Group, people genuinely take time to support one another, through quick check-ins, honest conversations and celebrating the small wins. Whether it’s improving our platforms, delivering complex projects or building a high-performing team, I know the work we do makes a real difference for customers. That combination of trust, challenge and support is what makes me proud to be part of Somerset Bridge Group.
Charlene Coles, Head of Product Delivery
Fuelled by
Achievement
Fuelled by Achievement
I joined Somerset Bridge Group in 2016 and rapidly progressed into a Technical Claims Handler role. I was supported by strong mentors, trusted to make complex decisions and given the flexibility to work in a way that suits my life. I have the freedom to do the right thing - for customers, colleagues and the business. I’ve built a career to be proud of here.
Rachael Proctor, Technical Claims Handler
Fuelled by
Purpose
Fuelled by Purpose
I joined SBG in FNOL and now work as a Researcher in Financial Crime & Fraud Prevention. During my time here, I’ve been supported to follow my curiosity, build my confidence and trust my judgement. I’ve helped improve processes, protect customers and shape the employee experience. My career here is fuelled by purpose and by a culture that encourages people to speak up, learn fast and grow.
Ellie Noble, Researcher, Financial Crime & Fraud Prevention
Fuelled by
Freedom
Fuelled by Freedom
I joined Somerset Bridge Group as a graduate in 2010 and am now Head of Third Party Claims. What’s kept me here is simple: trust, shared purpose and the freedom to make a real impact. From transforming credit hire processes to shaping industry strategy, what I’ve been able to achieve here shows what’s possible when people are trusted to lead, innovate and grow. I’m inspired to be part of a business that values its people as much as its progress.
Stephen Gray, Head of Third Party Claims, Newcastle
Somerset Bridge Group
is owned by Arch
Re. Arch Re
is a leading diversified reinsurer, with operations in most major global insurance centres.
Arch is a
well-capitalised and secure provider of risk transfer solutions.