Complaints notification

Somerset Bridge Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). As a regulated business, Somerset Bridge Insurance Services is required to publish summary details of complaints received in relevant reporting periods.

Firm name:  Somerset Bridge Insurance Services Limited

Period covered in this report: 1 January 2021 – 30 June 2021

Brands/trading names covered: GoSkippy, GoSkippy4Business , Debenhams, Legal Protection Group, Vavista and Holiday Extras.

Number of complaints opened by volume of business

Product/service groupingIntermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Insurance and pure protection3.8195795522%77%35%Disputes over sums /charges
Credit Related000NANANANA
Claims Management (Reporting period 1 Jan 2020 – 31 December 2020 )NA00000NA
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