Somerset Bridge Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). As a regulated business, Somerset Bridge Insurance Services is required to publish summary details of complaints received in relevant reporting periods.

Firm Name:  Somerset Bridge Insurance Services Limited

Period covered in this report: 1st July 2025 to 31st December 2025

Brands/trading names covered: GoSkippy and Vavista.

Number of complaints opened by volume of business

Product/service grouping	Intermediation (within the reporting period)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	3.61	1472	1472	69.43%	30.57%	36.89%	General Admin / Customer Service
Credit Related	0	0	0	NA	NA	NA	NA
Claims Management (Reporting period 01 Jan 2025 to 31 December 2025)	NA	0	0	0	0	0	NA

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