Complaints notification

Somerset Bridge Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). As a regulated business, Somerset Bridge Insurance Services is required to publish summary details of complaints received in relevant reporting periods.

Firm name:  Somerset Bridge Insurance Services Limited

Period covered in this report: 1st July 2021 – 31st December 2021

Brands/trading names covered: GoSkippy, GoSkippy4Business , Debenhams and Vavista.

Number of complaints opened by volume of business

Product/service groupingIntermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Insurance and pure protection4.1589989739%60%45%Other general admin / customer service
Credit Related000NANANANA
Claims Management (Reporting period 1st Jan 2021 – 31st December 2021 )NA00000NA
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